What do I do if my credit card is declined?

Declines can happen for a variety of reasons. When we submit an order to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC (security code).

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

How can I find out more information about a why it was declined?

Unfortunately most declines are generic, so we don’t have much information as to why a charge was specifically declined.

If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.

Is there a way I can decrease the likelihood of having my card declined?

The main three factors in whether or not a charge is accepted are the credit card number, expiration date, and CVC (security code on back of card). So make sure that these three are entered correctly. Other than that it is up to your bank to decide whether to process the payment or not.

Is there another way that I can pay?

If your card will not go through directly we do offer PayPal payment services. If you have a PayPal account just choose PayPal as the payment source and you will be taken to the PayPal website. You can also pay through PayPal even if you do not have an account. You will be asked to enter your credit card information as soon as you are directed to the PayPal website. As soon as the payment is processed you will be redirected back to where you were before. PayPal payments are instant so you will have immediate access.

If you still have issues please email us and we will be glad to help. We don’t want something this simple to get in the way of you preparing for your exam.